Shipping Policy

Please allow 3–5 working days for your order to be prepared and dispatched. This timeframe accounts for our careful handcrafted process and ensures each candle meets our quality standards.

Once dispatched, delivery times depend on your chosen courier and location. While we aim for timely delivery, SEV Candles is not responsible for delays caused by shipping carriers.

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You will receive a shipping confirmation and tracking information when your order is on its way.

Shipping costs are calculated at checkout and are the responsibility of the buyer.

International delivery times may vary due to customs processing and local postal services. Buyers are responsible for any customs duties or taxes that may apply.

Please ensure that all shipping details provided at checkout are accurate. SEV Candles is not responsible for delays or losses caused by incorrect or incomplete addresses.

If your order arrives damaged or is lost in transit, please contact us immediately at hello@sevcandles.co.uk. We will work with you to resolve the issue promptly.